★版別：公播版
★片長：約33分鐘
★級別：普遍級
★索書號：DVD 617.03 En11 2011
★內容：
The Americans with Disabilities Act (ADA) guarantees basic rights for people with disabilities, including full and equal access to your property and services. However, it’s up to you to understand the best way to deliver quality service to guests with disabilities.
This NEW video highlights the unique needs of guests with various disabilities and identifies how lodging employees can accommodate their desire for independence. It also covers expanded ADA requirements regarding power-driven mobility devices, service animals, and practical steps you can take to ensure the safety and satisfaction of guests with disabilities.
★請購單位：餐旅系